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New customer with no communication and no e-mail inform

eminem123960
Interested
Posts: 1
Registered: ‎04-04-2020

New customer with no communication and no e-mail inform

I placed the fiber order and signed up on 22 March. Two weeks have passed while I still have not received any information from Plusnet about the activation date. No emails or texts. I have no idea whether I need the engineer visit, and I don't know whether the installation will take place inside or outside my flat. I know it's a difficult time because of the coronavirus outbreak. Is there anyone who can help? Anyone from Plusnet can answer my queries?

To be specific, I have the following 3 questions:

1. when can I receive the router?

2. when is the activation date?

3. if delayed, can I cancel the order now?