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New customer question.

FIXED
karln
Grafter
Posts: 33
Fixes: 2
Registered: 05-09-2016

New customer question.

Hi All

When i signed up to plusnet broadband offer on the 5th September 2016,

The website said free broadband for 12 months plus £50 cash back all for £17.99 line rental,

My question is how long does it take to get my £50 cash back?

Thanks

Karl.

5 REPLIES
karln
Grafter
Posts: 33
Fixes: 2
Registered: 05-09-2016

Re: New customer question.

It now turns out because of a glitch on the plus net new members sign up area and an agent had to phone me to finish my order off i dont get the £50 cash back now, what a rip off

Plusnet Help Team
Plusnet Help Team
Posts: 12,735
Thanks: 104
Fixes: 32
Registered: 27-04-2007

Re: New customer question.

Hi Karin,

 

We send out an email within the first 10 working days of the service going live, that contains a redemption link and information about what to do next.

Moderator's note by Mike (Mav): Message changed to 10 working days.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
karln
Grafter
Posts: 33
Fixes: 2
Registered: 05-09-2016

Re: New customer question.

Hi Adamwalker.

I have double checked all my emails from plusnet (i saved them all) and cannot find any link.

 

Cheers karl.

Plusnet Help Team
Plusnet Help Team
Posts: 4,028
Thanks: 735
Fixes: 165
Registered: 25-03-2015

Re: New customer question.

Hi @karln

 

Although I appreciate the offer online at the time you signed up offered £50 cashback, you appear to have signed up over the phone, whereas the cashback offer was an online offer, therefore your account was not signed up on a cashback offer.

 

Was cashback discussed at all over the phone when signing up?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
karln
Grafter
Posts: 33
Fixes: 2
Registered: 05-09-2016

Re: New customer question.

Fix

All sorted now cashback on its way,

Thanks to a phone call from Plusnet today,

There was a crossed wire when on the phone,

Thank you to all that helped me out, Karl.