New customer - phoneline dead, no broadband - had txt this morning 9am saying swap-over done ?

[#1]

Hi Support team

Had a txt from PLUSNET this morning at 9am suggesting my phoneline had swapped over, just home from work - NO phone, no tone and NO broadband 😞

HELP !!

ps> I realise you have sometimes up and until 12midnight for full swapover but ..... can you check just in case

Thanks

[#2]

Moderators Note

This topic has been moved from Home Phone to My Orders

[#3]

Still not working !!

I'm also trying to call my landline via my mobile - it appears to ring but no ring at home 😞

Still no SOLID Green light on the Plusnet Router either

[#4]

@SammyM

Any chance you could look into this for me ?

[#5]

Hello @jcondliffe,

Thanks for getting in touch and I am sorry to hear that you are experiencing problems with your line.

I have checked your orders and they are complete, however I am sincerely sorry we have located a external fault.

I have raised this to our supplier who will investigate this further and we will keep you dated via the fault ticket here.

[#6]

@SammyM

OK the reported fault of having no dial tone nor broadband on switch-over is still NOT fixed !!

Plusnet & BT promised to fix by yesterday

What going on - I was with BT before switch over - i really don't understand why there is an issue unless my line has been FLAGGED as BT weren't happy I left them !!!???

Can someone please resolve this

[#7]

Hello @jcondliffe,

I am sorry to hear the issue is still ongoing, I have taken a look into the fault for you and can see that my colleague Joe has picked this up and provided a response via message and ticket here.

As you can see it is with an engineer who will be attending to the fault this afternoon.