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New customer, no service

Posts: 3
Registered: ‎30-03-2020

New customer, no service


I could do with some assurance about the current state of my order.

I signed up on 13/3, got my router on 25/3. The last thing I heard (26/3) was that there was a problem and Support would be in touch.

I desperately need to get back to work and I need internet to have a chance to do that.

There should be no need for an engineer as the line was working fine until I was disconnected on 16/3. That's obviously a worse case situation that I have to avoid.

Ultimately I'm just waiting for the text that allows me to set everything up. The temptation to do that now is real.