New customer no broadband all day

[#1]

Hi,

I have left BT for Plusnet, my connection went down this morning but as yet I still have no broadband connection. In the past this has taken minutes to complete. I am currently on hold to your help line and have been for 25 minutes. I am not impressed so far, can someone on here help?

Best regards,

Jon

[#2]

Hi Jon, welcome to the Community Forums.
I can see your account is now active and online and it was due to the account not activating automatically once the order completed.
Let us know if there's anything you need moving forwards.
Kind regards,