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New customer no broadband all day

Posts: 1
Registered: ‎05-12-2017

New customer no broadband all day



I have left BT for Plusnet, my connection went down this morning but as yet I still have no broadband connection. In the past this has taken minutes to complete. I am currently on hold to your help line and have been for 25 minutes. I am not impressed so far, can someone on here help?


Best regards,


Plusnet Help Team
Plusnet Help Team
Posts: 843
Thanks: 147
Fixes: 42
Registered: ‎24-04-2017

Re: New customer no broadband all day

Hi Jon, welcome to the Community Forums.
I can see your account is now active and online and it was due to the account not activating automatically once the order completed.
Let us know if there's anything you need moving forwards.
Kind regards,

 Ben Devine
 Plusnet Help Team