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New customer how to keep original landline number

Sketchro
Newbie
Posts: 4
Registered: ‎12-09-2022

New customer how to keep original landline number

New customer to Plusnet not transferred yet but just received email with new landline number ? not asked for new number.

May have to cancel contract before transferred? what's the best thing to do? need help thanks 

4 REPLIES 4
Mr_Paul
Seasoned Pro
Posts: 709
Thanks: 229
Fixes: 12
Registered: ‎07-06-2022

Re: New customer how to keep original landline number

If you are transferring to Plusnet from another Openreach based provider, ie not Virgin Media or someone who uses the CityFibre network for example, then do NOT contact your old, (existing), provider - that will  mess up the transfer. The only contact now with your "old" provider should be their final bill.

Best to 'phone Plusnet to enquire about transferring your landline number.

 

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: New customer how to keep original landline number

Hi there,

I'm really sorry we've worried you here. I can see you've spoken with one of my colleagues and we're replacing your order to retain your landline number when switching your service across to us.

Let me know if you have further issues or there's anything else you'd need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Sketchro
Newbie
Posts: 4
Registered: ‎12-09-2022

Re: New customer how to keep original landline number

I phoned customer services had to cancel the move to plusnet then rejoin again,

It looks like when joining plus net on the web there is a small tick box where you tick to keep your old number?

Sketchro
Newbie
Posts: 4
Registered: ‎12-09-2022

Re: New customer how to keep original landline number

thanks for replying,