New customer but no broadband activation date
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New customer but no broadband activation date
03-01-2021 1:29 PM
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Hi,
Ive just moved to a new property and signed up for plusnet. Phone line went live on 29/12 but now awaiting broadband set up. My order status is currently: We're waiting for confirmation that your broadband order, due {strCustActivationdate}, has completed, therefore, I have no indication when this will be. Any help would be greatly appreciated.
Many thanks
Liam
Re: New customer but no broadband activation date
03-01-2021 1:48 PM
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This topic has been moved from General Chat to My Order.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: New customer but no broadband activation date
03-01-2021 1:49 PM - edited 03-01-2021 1:52 PM
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tried to reply but says read-only
now it works... basically, its 2 things phone and broadband...yer phone from BT exchange has been enabled , but your FTTC at the green PCP cab has not yet probably due to xmas and C19 etc
staff will inform proper soon but that's what sounds like has happened to me... done one but not the other, BT Openreach will probably have different engineers for each, so...
Re: New customer but no broadband activation date
03-01-2021 1:52 PM
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Is this something i’ve done? Can you PM me?
Re: New customer but no broadband activation date
03-01-2021 1:54 PM
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I’m just a little concerned as my Fttc has now changed to waiting list and hope I have a slot reserved when I ordered!
Re: New customer but no broadband activation date
03-01-2021 1:56 PM
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you will have - just wait for staff to reply or directly PM GANDALF as he knows his stuff (staff member)
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