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New customer/broadband not activated

FIXED
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Newbie
Posts: 2
Registered: ‎23-03-2018

New customer/broadband not activated

Hi,

I placed an order to switch my home phone and broadband from BT to Plusnet earlier this month. Router received, phone service changed over 20/03/2018 and broadband supposedly due to be activated by midnight on 21/03/2018. It hasn't been and I've not received any updates by e-mail or text. Checking order status shows that it's stuck at 'Checking your line...' but it's been like that for days now.

Having read a few similar sounding posts on here, is there any chance someone at Plusnet could have a look and get the broadband activated for me please?

Thank you Smiley

3 REPLIES 3
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Dabbler
Posts: 22
Thanks: 4
Fixes: 3
Registered: ‎18-02-2018

Re: New customer/broadband not activated

Fix
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Newbie
Posts: 2
Registered: ‎23-03-2018

Re: New customer/broadband not activated

Hi @Andyroo

 

Thank you so much for sharing this - I tried the live chat earlier and as you said, got my broadband activated within a few minutes!

THANK YOU again and happy Plusnetting Thumbs_Up

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Plusnet Help Team
Plusnet Help Team
Posts: 770
Thanks: 104
Fixes: 57
Registered: ‎02-05-2017

Re: New customer/broadband not activated

Glad to hear all is up and running for you @babyblue

If you have any problems don't hesitate to get back in contact and we can look into this for you.

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team