Showing results for 
Search instead for 
Did you mean: 

New customer broadband activation date query

Posts: 1
Registered: ‎24-07-2020

New customer broadband activation date query



I'm a new customer who signed up for Plusnet last Tuesday for the property that I'm moving into. I've just received a text today telling me that my broadband service is due to become active by midnight on 13/8/20. This is 4 days after I arranged for it to be set up - is this just a precautionary thing or are we going to have to now wait 4 days now for our internet? If so can I rearrange the setup date for earlier so it comes on time? I've tried calling the helpline and I've been on hold for an hour and still no luck.