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New connection - broadband activation?

Posts: 17
Thanks: 1
Registered: ‎20-02-2019

New connection - broadband activation?

Hello - I’m moving house and have booked an engineer visit to install a ‘phone line on the day of the move. How long after their visit can I expect to have broadband access?


Rising Star
Posts: 51
Thanks: 13
Fixes: 3
Registered: ‎14-08-2019

Re: New connection - broadband activation?

Broadband should be live by 2359 that day.


Depending on the order in which things are done and where the engineer has to connect your line up, the broadband might be ready and working as soon as the wires are live.

Plusnet Help Team
Plusnet Help Team
Posts: 8,761
Thanks: 1,383
Fixes: 464
Registered: ‎01-01-2012

Re: New connection - broadband activation?

Thanks for getting in touch @Seneca

I've checked your orders and I can confirm they're both due to complete on the 9th

Let us know if there's anything else we can help with

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 Matthew Wheeler
 Plusnet Help Team