New broadband order

[#1]

Hi,
My broadband order is due to be connected this week, however today I received an email telling me ‘the original orders in place have failed and been replaced’ but no other information has been provided with this. When looking at my account page, everything looks to be ok, although I have yet to receive a new router ready for connection. This is the only communication I have had from Plusnet since signing up. Has anyone else had this or a similar issue?

Thanks

[#2]

Hi Lennor12, I'm really sorry there was an issue with your orders, I can see that was corrected by a colleague on Monday and new orders are in place which are due to activate broadband and phone on the 27th. I'm sorry for the delay and the router should reach you a day or two prior to activation. - Adam