New and confused
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- Re: New and confused
09-03-2018 4:11 PM
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I previously had my phone and broadband with Sky and cancelled. As I was nearing the end of my notice period with Sky I signed up with plus net. I received an email on 22 February to confirm my order and that I had paid £24.99. Since then I have heard absolutely nothing. Is this normal or should I be making enquiries? My Sky contract has now ended and I am without phone and broadband, which isn't a big issue but I have no clue when I will get the new service.
Fixed! Go to the fix.
Re: New and confused
09-03-2018 4:57 PM
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Re: New and confused
11-03-2018 8:35 AM
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A warm welcome to the forums. The act of cancelling service with Sky will
Have caused a series of issues here. They will have placed a service cease order on your line. That inhibits any other ISP from raising new provision orders until after the service ceases. There is some risk that you will lose your previous phone number.
It is important that when changing suppliers that the new supplier is left to make all of the arrangements, specifically advising the old provider of the transfer dates.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
12-03-2018 10:30 AM
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Thank you for your continued patience.
As Townman advised unfortunately by contacting Sky they ceased your line before we could provide service.
Due to this we had to place orders to restart your line with your fibre activation being on the same day.
Your billing only starts from when your service is active so your initial fees cover you from then.
If you require further assistance please feel free to get in touch as we are more than happy to help.
Alice provided you a direct link to follow your ticket process.
Thanks.
Re: New and confused
12-03-2018 12:18 PM
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Thank you for such prompt help, it's really appreciated. I don't mind having to wait as long as I know it's all in hand. The explanation provided makes perfect sense.
Thanks again!
Re: New and confused
14-03-2018 12:19 PM
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