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New activation

AAA1
Newbie
Posts: 2
Registered: ‎15-12-2019

New activation

Hi, I had an engineer earlier this morning which has installed my Plusnet Hub One, he said I should be connected within few minutes but after several hours the router still shows orange light and red broadband? Is this normal? After how long will I be able to get connected?
Thanks!
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2 REPLIES 2
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,967
Thanks: 342
Fixes: 111
Registered: ‎26-03-2018

Re: New activation

Hi @AAA1,

 

I'm sorry that the engineer told you that the broadband should be up and running within a few minutes and for any concern that this caused you. Although our suppliers had completed the installation work, the order has to close off on our side before you can get connected to our network and this can sometimes take several hours past when the physical work has been completed.

 

I've checked your account and it appears that your services were fully activated around 15 minutes ago and everything should now be working for you. Please let us know if you're still unable to get online.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 26,872
Thanks: 5,305
Fixes: 1,317
Registered: ‎11-01-2008

Re: New activation


Moderators Note


This topic has been moved from Fibre to My Orders

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