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New account

bobz
Hooked
Posts: 8
Registered: ‎13-09-2018

New account

I am waiting to have broadband connected and find it impossible to contact customer services. The usual wait is 30 minutes by phone and no chat is available. You do not do me proud. It is now 9 days since I joined and no further forward and no information.

2 REPLIES 2
Strat
Moderator
Moderator
Posts: 30,205
Thanks: 3,227
Fixes: 495
Registered: ‎14-04-2007

Re: New account

Moderator's note by Dick (Strat): Topic moved to a more appropriate board.

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,262
Thanks: 5,927
Fixes: 988
Registered: ‎21-04-2017

Re: New account

Hi Bob.

As per our PM conversation last night, I'm really sorry for the lack of communication regarding this.

I can see your line is due to cease today which would be too late for your current provider to stop, so once that's completed, I'll place the order to reactivate your line/providing broadband back on the line for as soon as I can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team