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New account

bobz
Hooked
Posts: 8
Registered: ‎13-09-2018

New account

‎13-09-2018 6:38 PM

I am waiting to have broadband connected and find it impossible to contact customer services. The usual wait is 30 minutes by phone and no chat is available. You do not do me proud. It is now 9 days since I joined and no further forward and no information.

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Strat
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Posts: 31,320
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Registered: ‎14-04-2007

Re: New account

‎13-09-2018 6:45 PM

Moderator's note by Dick (Strat): Topic moved to a more appropriate board.

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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Gandalf
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Registered: ‎21-04-2017

Re: New account

‎14-09-2018 11:45 AM

Hi Bob.

As per our PM conversation last night, I'm really sorry for the lack of communication regarding this.

I can see your line is due to cease today which would be too late for your current provider to stop, so once that's completed, I'll place the order to reactivate your line/providing broadband back on the line for as soon as I can.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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