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New Router

Posts: 1
Registered: ‎12-03-2019

New Router

Had a text last night to say my line was ready so got home and set up my router as per the instructions in the box. However it still has not connected to the internet. Broadband light is constantly flashing, no internet light and wifi light is on green.
Help?! im sick of using my mobile data in my new house!
Tags (2)
Posts: 22,482
Thanks: 4,786
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Registered: ‎06-04-2007

Re: New Router

Moderator's Note(s)

Thread moved from ADSL Broadband to My Router.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
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Registered: ‎07-12-2017

Re: New Router

Hi @ronnie96, welcome to our community forums!


I'm sorry for the delays in getting connected, I have contacted our suppliers for an update and provided further information on a ticket here.


If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Seasoned Champion
Posts: 2,307
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Registered: ‎06-01-2017

Re: New Router

Hi @ronnie96 and welcome to the forums.

Shame it's not on a positive note Sad

Is the wording the phone line is ready or does it also say your broadband is ready?

If it's only the phone, then you need to also wait for a second message saying the broadband is ready too.


There could also be delays with Openreach finishing or indeed an account/connection issue preventing you from saving your mobile data.


oops, the above reply wasn't there when I first read your post, my bad Embarrassed