New Order - update

[#1]

Signed up on for broadband & phone on 19.5.2018 - confirmation email received and first payment taken from bank, however nothing heard since.  Please advise of activation date & when router can be expected ? Thanks

[#2]

Thanks for getting in touch @210 and welcome to the forum. 

We are really sorry you have not received an update on your order, and I have sent you a ticket here confirming it has been placed. I have placed it with my team so that we can monitor this closely, keeping you updated. 

[#3]

Thank you.

However the ticket says activation 25.6.18 but SMS just received advises 30.06.2018 ? Also has my telephone line been switched over yet ? as the answer phone message still says Sky ?

[#4]

Thanks for getting back to us @210. 

When we place an order for a requested date, however we will contact you further with a confirmed date of when the order will complete. Both services will move over at the same time on the later confirmed date of the 29/06/2018.

Sorry for any confusion.

[#5]

Please advise regards phone line

Many thanks 

[#6 · Accepted solution]

Your phone order is due to complete on the same day

[#7]

Hi

     I have received a text says the engineer will not have to access the property to complete install...

   There is no telephone socket in the house, the issue is I cannot update my order, as there is no chat available....the telephone wait is 60 minutes....

How do we get a telephone socket installed....

[#8]

Hi @ltacke123

Thanks for getting in touch regarding your order and I am sorry for any confusion that has been caused.

I can see that you spoke with a colleague regarding this yesterday and earlier this morning, you can view these details here

If you have any further questions feel free to get in touch.