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New Order - update

FIXED
210
Newbie
Posts: 3
Registered: ‎13-06-2018

New Order - update

Signed up on for broadband & phone on 19.5.2018 - confirmation email received and first payment taken from bank, however nothing heard since.  Please advise of activation date & when router can be expected ? Thanks

7 REPLIES 7
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,618
Thanks: 321
Fixes: 73
Registered: ‎22-01-2018

Re: New Order - update

Thanks for getting in touch @210 and welcome to the forum. 

 

We are really sorry you have not received an update on your order, and I have sent you a ticket here confirming it has been placed. I have placed it with my team so that we can monitor this closely, keeping you updated. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
210
Newbie
Posts: 3
Registered: ‎13-06-2018

Re: New Order - update

Thank you.

 

However the ticket says activation 25.6.18 but SMS just received advises 30.06.2018 ? Also has my telephone line been switched over yet ? as the answer phone message still says Sky ?

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,618
Thanks: 321
Fixes: 73
Registered: ‎22-01-2018

Re: New Order - update

Thanks for getting back to us @210

 

When we place an order for a requested date, however we will contact you further with a confirmed date of when the order will complete. Both services will move over at the same time on the later confirmed date of the 29/06/2018.

 

Sorry for any confusion.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
210
Newbie
Posts: 3
Registered: ‎13-06-2018

Re: New Order - update

Please advise regards phone line

Many thanks 

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: New Order - update

Fix

Your phone order is due to complete on the same day

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ltacke123
Interested
Posts: 1
Registered: ‎05-11-2018

Re: New Order - update

Hi

     I have received a text says the engineer will not have to access the property to complete install...

   There is no telephone socket in the house, the issue is I cannot update my order, as there is no chat available....the telephone wait is 60 minutes....

 

How do we get a telephone socket installed....

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: New Order - update

Hi @ltacke123

 

Thanks for getting in touch regarding your order and I am sorry for any confusion that has been caused.

 

I can see that you spoke with a colleague regarding this yesterday and earlier this morning, you can view these details here

 

If you have any further questions feel free to get in touch.