Re: New Order - received message about 'Cease on line' from previous provider, do i need to do an...
Apologies for any confusion.
This is to inform you that your request to place your phone order to transfer your services cannot be processed because there is a cease on the line from your current provider. This is due to complete on the 08/06/2021.
Can a systems amendment request please be raised to have this communication text corrected?
As per the discussion in the Superuser private board last week, this was due to agent error not a system communication.
We'll pass feedback on to try to ensure this doesn't happen again.