cancel
Showing results for 
Search instead for 
Did you mean: 

New Order - an update please

Highlighted
mappy72
Dabbler
Posts: 12
Registered: ‎13-06-2018

New Order - an update please

Processed an order for broadband and telephone package on 07-06-2018.

 

Initial issue reported via a call to support as a new telephone number had been given (advised by email) rather than porting over the existing. Subsequently told by staff to expect a few emails as a result, one of which would say telephone order cancelled. Was further advised a new order would be processed the following day stating porting of existing telephone number was required.

 

I have since had a chat session with support advising all is fine and migration is anticipated circa 21 June but still no email communication to back this up?!

 

Can staff please provide a further update and confirm there are no issues - many thanks in advance for your help!

 

 

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,135
Thanks: 2,855
Fixes: 453
Registered: ‎21-04-2017

Re: New Order - an update please

Hi there.

I'm sorry to see your order hasn't been replaced retaining your existing number following the order with a new number was cancelled. I'll place the order shortly and update you soon.

 

[edit]

We've placed your order now and we'll confirm your activation date within 24-48 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
mappy72
Dabbler
Posts: 12
Registered: ‎13-06-2018

Re: New Order - an update please

Many thanks Anoush.

 

Frustrating to hear but I appreciate your help none the less in resolving the issue which I suspected existed all along due to lack of email communication to back up what I was being told previously.

 

I've now received confirmation which reads "The transfer of your phone service for 023924****7 should happen on 27/6/2018."

 

Thanks again for your assistance.

Plusnet Help Team
Plusnet Help Team
Posts: 9,135
Thanks: 2,855
Fixes: 453
Registered: ‎21-04-2017

Re: New Order - an update please

No problems. Hopefully it's smooth sailing from this point on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team