New Fibre upgade
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New Fibre upgade
08-12-2016 2:42 PM
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On the 6th December 2016 my account was upgraded to unlimited fibre up to 38mb.
Before the upgrade went live there was a note on my account saying that there was a order for 21CN ?.
I am a little confused as my line speed is now 21mb and no were near the 38mb I was expecting ( BT line check and other sources states the line is good for 46mb max).
has my line been upgraded to 21CN and not FTTC or will this speed increase given time
Thanks
Re: New Fibre upgade
08-12-2016 3:24 PM
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Re: New Fibre upgade
08-12-2016 3:33 PM
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Thank you
Re: New Fibre upgade
08-12-2016 3:39 PM
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Re: New Fibre upgade
08-12-2016 3:51 PM
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Yes it is connected to a new BT master socket ( the type that has a built in filter).
This was fitted by BT about two months ago when they were investigating a slow connection before this upgrade.
This didn't work and they said they had to swap the line over at the exchange, all was good after that.
Re: New Fibre upgade
08-12-2016 4:07 PM
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In that case I'd recommend raising a fault here so we can get that looked into.
Re: New Fibre upgade
08-12-2016 4:24 PM
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Thanks Matthew, ill have to do this when I get home.
Re: New Fibre upgade
11-12-2016 11:01 AM
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But When I ran the BT line check last night the "IP Profile for Line is" said 24mbps.
Could my profile be set at the wrong speed???
Re: New Fibre upgade
12-12-2016 11:32 AM
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Testing your broadband, the router is in sync below the estimated speed range.
As I'm not detecting the cause, the next step would be to arrange an engineer visit. I've updated your ticket, if you reply to with the requested information we'll get it booked in for you.
Also, there is no banding applied:
Profile Name | 0.128M-40M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off |
If this post resolved your issue, please click the 'This fixed my problem' button
Re: New Fibre upgade
12-12-2016 1:30 PM
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Thanks, I've just updated my Ticket so you can book a engineer.
Re: New Fibre upgade
12-12-2016 2:00 PM
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All booked, @eeje for tomorrow between 8am and 1pm.
Feel free to let me know how it goes.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: New Fibre upgade
12-12-2016 3:52 PM
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