New Fibre Broadband and Phone order

[#1]

Hi, 

 new order placed more than 2 months ago. Got initial message  from plusnet that  order now with suppliers and would be informed via email when order ready. Since then  heard nothing!

Upfront charges for phone rental already been taken by plusnet

Seems to be taking ages!!! What's the holdup please, plus net?

Thx. 

[#2]

Hi there, I'm really sorry to see that you haven't received an update about your order yet. I've just added an update to your account about the issue as it contains some account sensitive information. Here's a direct link:  https://www.plus.net/wizard/?p=view_question&id=187314709

Please take a look and let me know here once you've responded. 

[#3]

Hi Adam/help team.
I have put reply on link to my account.
Thanks.

[#4]

Hi LoopyLou@

I have had a look into this for you and provided an update via ticket here

Kind Regards