New Customer - new installation
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21-08-2020 5:08 PM
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I am a new customer, having Plusnet Fibre. I have not had fibre broadband before. In emails I have had, it mentions an engineer visit to set up phone and broadband. Do I need to be at home for this or not?
Fixed! Go to the fix.
Re: New Customer - new installation
21-08-2020 7:34 PM
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@martyns1985 If you have a working phoneline (not a Virgin service) there will be no engineer visit to your premises, it is all done by an engineer away from your house at the FTTC cabinet.
Re: New Customer - new installation
22-08-2020 7:59 PM
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@RealAleMadrid I am switching from Sky broadband (not fibre), so from what I understand of your reply the engineer should just need to be offsite?
22-08-2020 9:41 PM
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@martyns1985 If there is no work required on your telephone line, which as it is a sky service and uses a BT/Openreach copper line, then the switch to fibre does not require an engineer visit to your property.
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