New Customer - Home Phone - Order cancelled

[#1]

I phoned on Tuesday morning to organise broadband for my new house (moving date this Friday) but received an emailng yesterday (Wednesday) saying that my home phone order had been cancelled, does this mean my broadband order has been cancelled or just the phone?

[#2]

Hi @jedgar494,

I'm sincerely sorry to hear about the issues you're currently experiencing.

I have left some information regarding your query via a ticket on your account. You can view this here

Should you have any further queries, please get in touch.

Thank you,

Aisha