New Customer Enquiry

[#1]

Hello,
We ordered unlimited fibre extra on the 2nd of July, and received all the confirmation emails on the same day.

However, the online tracker remains on step 2 and has been for the last couple days. Our first payment has also been taken yet step 4 on the tracker is still greyed out?

We have also not seen anywhere which we were able to choose an activation date, is there something we've/plusnet has done wrong?

If theres nothing wrong, just a confirmation that everything is going smoothly would be great This is a new flat and we have no existing broadband provider so would like to get up and running asap.

Cheers

[#2 · Accepted solution]

The above is fixed now but now there's something else wrong - I have a different forum post describing that one, check my posts

[#3]

I placed my order for phone line and fibre on the 20th Sept phone line activation within a day still no broadband r router and order tracker hasn't moved in weeks cannot get through on customer service phone line any ideas first payment near due not happy