Hello disgruntled PlusNet users,
(I'm sure there are many of you)
This will be a quick run down as to what's happened since I ordered my broadband back on the 28th of February.
Paid my £32.99 for setup, no worries.
Even queried the cost of a static IP address, £5, great!
2 weeks pass, I move into my house on the 8th.
I didn't receive the router until the 12th!
Not great service at this point but I get put through to someone who says theres a fault on the line and that I will receive an update on the day after, fine.
No update.
I call Plusnet back, again to be told that I can have my phone line activated on the 15th and ADSL put in to help the fact Plusnet are already 7 days behind the 10 they normally promise. I said, "Sure" that sounds good but when can I have my VDSL installed, the 18th they say, okay, not great but better than nothing.
The ADSL never arrives, I call Plusnet AGAIN to find out what's going on, 40 minutes later I'm told I can't have an ADSL line and that isn't something I should ever have been offered?! RETRAIN YOUR STAFF.
I then get told that the line isn't faulty it's a hardware fault at the cabinet and it's BT's fault.. What a surprise.
I also have a complaint raised against the gentlemen who sold me the broadband back on the 28th, the lady who lied about the ADSL and now the general lack of sincerity that I have had when calling Plusnet.
After insisting that I want to speak to a manager, I eventually get called back by a manager, Fred.
He has since given me a £25GWG, fine but I just want my broadband.
I am now on my 3rd expedited bridge case with BT and it's always the same, we need a further 48 hours, oh they only work Monday to Friday, it's just ridiculous.
I'm surprised anyone even has PlusNet broadband!
