New Customer-Account Not Recognised

[#1]

Hi,
I've just made a payment for £197.88 for a 12mth contract standard broadband, set up Plusnet account and can't login as account is not recognised? Also, I have not received any confirmation whether my order has been placed?

Please let me know, what can be done to sort this out.

Thanks.

[#2]

Hi @Twelve12

Thanks for getting in touch - could you please PM me the name and address details that the account was set up in and I'll check this for you?

Best wishes

Dave