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New Connection Query

FIXED
robbhughes
Newbie
Posts: 4
Registered: ‎17-03-2017

New Connection Query

Hello there I have a couple of concerns, and just wanted to ask some questions.

My line and broadband isn’t meant to be active until 10th January BUT my online account no longer has dates mentioned and the online order tracker now states the 11th for the phone line but no date for broadband or fibre activation.

I have not had any emails to confirm anything and just would like confirmation that everything is going smoothly.

Thank you in advance.
3 REPLIES 3
Mav
Moderator
Moderator
Posts: 20,971
Thanks: 4,088
Fixes: 454
Registered: ‎06-04-2007

Re: New Connection Query

Moderator's Note(s)

Thread moved from Fibre Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: New Connection Query

Fix

Hi @robbhughes, thanks for getting in touch.

 

I do apologise for the confusion there has been surrounding the activation of your orders. I've checked them for you now and can confirm everything is still on track for completion on 10/01/2018. Please note it can take up to midnight for full activation but you will be notified once both your phone and broadband order complete.

 

Let us know if you need any further assistance

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
robbhughes
Newbie
Posts: 4
Registered: ‎17-03-2017

Re: New Connection Query

@abails0105 Thank you for checking for me.

Have a lovely new year.