New Box why
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New Box why
23-08-2016 10:19 AM
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Hi guys, I rejoined plusnet tv lastweek, as explained on the phone I still had my previous box and didnt require a new one, agent said thats fine, why am I receiving an email saying that a new box has been posted, I assume I'm paying for this. I did not ask for a new plusnet tv box as I already had one from previous.
Re: New Box why
23-08-2016 11:43 AM
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Hi @tolmie35,
I'm a little bit surprised that the agent said that there's no box.
For every TV provision, a box is sent out generally because we can't provide support on other provider's TV boxes. Appreciate that it's a bit daft when coming over from certain providers as they're quite similar in some instances. Hope that this at least clarifies things.
Matty
Re: New Box why
23-08-2016 2:24 PM
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Sorry Matt, this is not another providers box its a plusnet box, I was already a tv customer and re joined, I stopped being a tv customer in Feb/march so there was no need to send out another box, this is just stupidity.
Re: New Box why
23-08-2016 2:57 PM
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Sorry for the confusion here.
I'll get this fed into our team and see if there's anything we can do.
Matty
Re: New Box why
23-08-2016 5:05 PM
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ok I'll await your response.
Thanks
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