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New Box why

tolmie35
Grafter
Posts: 82
Thanks: 1
Registered: 04-02-2014

New Box why

Hi guys, I rejoined plusnet tv lastweek, as explained on the phone I still had my previous box and didnt require a new one, agent said thats fine, why am I receiving an email saying that a new box has been posted, I assume I'm paying for this. I did not ask for a new plusnet tv box as I already had one from previous.

4 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: New Box why

Hi @tolmie35,

I'm a little bit surprised that the agent said that there's no box.

For every TV provision, a box is sent out generally because we can't provide support on other provider's TV boxes. Appreciate that it's a bit daft when coming over from certain providers as they're quite similar in some instances. Hope that this at least clarifies things.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
tolmie35
Grafter
Posts: 82
Thanks: 1
Registered: 04-02-2014

Re: New Box why

Sorry Matt, this is not another providers box its a plusnet box, I was already a tv customer and re joined, I stopped being a tv customer in Feb/march so there was no need to send out another box, this is just stupidity.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: New Box why

Sorry for the confusion here.

I'll get this fed into our team and see if there's anything we can do.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
tolmie35
Grafter
Posts: 82
Thanks: 1
Registered: 04-02-2014

Re: New Box why

ok I'll await your response.

Thanks