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Never received the £75 cashback reward

Saz91
Newbie
Posts: 2
Registered: ‎04-05-2020

Never received the £75 cashback reward

I joined Plusnet at the end of February, with the service starting 18th March. I have still not received the £75 cashback promised at the start of the contract. I have tried to call Plusnet about this, but understandably at this time they are unable to take calls. I am concerned if I wait much longer, then I will not be awarded the money. However, I don't know how to get in contact with someone about this error. 

3 REPLIES 3
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Never received the £75 cashback reward

Hi there @Saz91,

Sorry to read you've had some trouble with redeeming your cashback, can you confirm how you signed up - was this through an affiliate such as topcashback that then took you through to our site, over the phone or via our website? 

 

Thanks. 

Saz91
Newbie
Posts: 2
Registered: ‎04-05-2020

Re: Never received the £75 cashback reward

Hi

I went from the Uswitch website where the deal was advertised, straight through to Plusnet. I checked with the online chat at the time that it was an active deal and they said that it was. 

Thanks 

S

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Never received the £75 cashback reward

Hey there @Saz91,

Thanks for that info, I've checked over our cashback tracker system and created a ticket on your account with further information. You can view the ticket here

 

I'll be back in touch once I have more information for you. 

Thanks.