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Need to return router

LBme
Interested
Posts: 2
Registered: ‎16-04-2018

Need to return router

I have cancelled the order for returning to Plusnet for broadband but the router was already in the post. The customer service guy told me there would be a return label in the box with the router but there isn't.

Please can a returns bag/label be sent to me so that I can return the unwanted router?

Thanks.

2 REPLIES 2
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Need to return router

Good morning @LBme

Thank you for letting us know, you're right, the router does not come with a return label. I've just ordered a returns bag to be sent out to you, this will have the label with it. Apologies for the misinformation.

 Adam
 Plusnet Help Team - Leeds
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,051
Thanks: 3,813
Fixes: 242
Registered: ‎04-04-2007

Re: Need to return router

Alternatively, a returns label can be generated/printed using the guidance here.

Using the Royal Mail portal, you can also arrange for your postie to pick the router up from your doorstep.

Bob Pullen
Plusnet Product Team
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