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Need to return router

Posts: 2
Registered: ‎16-04-2018

Need to return router

I have cancelled the order for returning to Plusnet for broadband but the router was already in the post. The customer service guy told me there would be a return label in the box with the router but there isn't.

Please can a returns bag/label be sent to me so that I can return the unwanted router?


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Need to return router

Good morning @LBme

Thank you for letting us know, you're right, the router does not come with a return label. I've just ordered a returns bag to be sent out to you, this will have the label with it. Apologies for the misinformation.

 Plusnet Help Team - Leeds
Community Gaffer
Community Gaffer
Posts: 16,811
Thanks: 4,842
Fixes: 314
Registered: ‎04-04-2007

Re: Need to return router

Alternatively, a returns label can be generated/printed using the guidance here.

Using the Royal Mail portal, you can also arrange for your postie to pick the router up from your doorstep.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵