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Need to change installation date

ScottB
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Posts: 1
Registered: ‎17-02-2021

Need to change installation date

I need to change the installation date that we booked but I can't find anywhere on the site to do that. We have an engineer due round next Wednesday and we are now not getting the keys until that day so might not be there when they arrive. 

4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,582
Thanks: 8,405
Fixes: 1,377
Registered: ‎21-04-2017

Re: Need to change installation date

Thanks for your post @ScottB 

We'd need to delay the appointment from our side as it isn't currently possible to change it online. 

If you can PM me 2 or 3 dates when you'd be available for a visit after the one it's currently booked for I'll be happy to delay it (There may be another week or two wait if we reschedule the appointment)

I'm not in the office tomorrow and I'm about to log off in about 5 minutes but I can pick this back up on Friday if you PM me.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ConorC
Just browsing
Posts: 1
Registered: ‎09-04-2021

Re: Need to change installation date

Hello Gandalf,

 

I have a similar problem. Openreach are coming to my office block to install broadband next Monday afternoon (April 12th).

However reception is only open until 1PM (due COVID regulations) - and the communications' room is located there.

Can you please assist? I need to bring forward the appointment to next Monday morning (between 9AM - 1PM).

 

Thanks,

ConorC

 

macyw17
Browser
Posts: 1
Registered: ‎01-08-2021

Re: Need to change installation date

Hi,
Our installation date is tomorrow between 8am-1pm. But no one will be in the property until 12th August due to Covid. Please can we change our installation date? I have tried phoning and emailing repeatedly but I haven’t had any luck. I would appreciate a response as soon as possible.
Thanks
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 2,227
Thanks: 563
Fixes: 105
Registered: ‎01-12-2020

Re: Need to change installation date

Good morning @macyw17

Thanks a lot for reaching out and welcome to our online Community Forum. In regards to your appointment, we're in a bit of a pickle now, as appointments cannot be amended within 48 working hours of them taking place. This should have been outlined in the appointment confirmation email that we sent you. Our Provisioning Team would have been on hand from Monday - Friday, 9AM - 8:15PM and would have been able to change the appointment for you.

Once the appointment is "missed", Openreach will then ask us to re-appoint, though I ought to let you know, that a missed appointment fee may be applied to the account on a future date.

I haven't been able to locate your account through your Community Profile, so if you'd like to send across your account username via PM, I'll be happy to take a look whether Openreach have asked us to re-appoint yet.

 Adam
 Plusnet Help Team - Leeds