Need help! Long ongoing issue
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Need help! Long ongoing issue
24-10-2017 3:05 PM
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So I've been trying to switch over to fiber from SKY standard broadband for about 2 months now. I've tried various providers for the activation date to come round and to be told it was cancelled. It's always cancelled by Talk Talk who are my next doors neighbors provider. The issue seems to be that Openreach only have top floor flat on their address checker when there are actually two flats on the top floor. I've had an openreach engineer come over today to install a new phone line which has left me without internet for atleast a week. I contacted sky and they said that my line is still active with them, meaning that I would still be able to use them if the old line was still connected. So technically I could be paying for two providers! This problem has been increasingly aggravating and to now be without internet for atleast a week when I could still be using sky as I wait for a switch over to plusnet is annoying! I've been on the phone for hours and hours collectively and nothing ever seems to get solved. And the more this goes on the harder the situation becomes to explain! I can switch back to my sky for the mean time I've been told but they said it'll be atleast 4 days for an engineer to come switch the line. I still have no guarantee that when fibre is meant to go active, if it actually will work. Any ideas or suggestions?
Thanks
Re: Need help! Long ongoing issue
24-10-2017 3:26 PM
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Hi there,
Sorry to see this and I can understand how frustrating this scenario could be.
Looking at the latest updates on ticket 159111260 they do look positive and I'm happy that the right process is being followed to get the obviously incorrect address details updated for you.
I'll keep an eye of the progress of this for you and will intervene if things go off course for some reason.
Re: Need help! Long ongoing issue
24-10-2017 3:30 PM
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Re: Need help! Long ongoing issue
24-10-2017 3:35 PM
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Re: Need help! Long ongoing issue
24-10-2017 3:39 PM
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Thanks
Re: Need help! Long ongoing issue
24-10-2017 4:18 PM
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Re: Need help! Long ongoing issue
24-10-2017 4:20 PM
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Thanks
Re: Need help! Long ongoing issue
25-10-2017 12:06 PM
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Re: Need help! Long ongoing issue
30-10-2017 2:05 PM
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