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N0 response

elaine3
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-07-2020

N0 response

On the 16th of June I placed an order for a new package. This gave 6 weeks before my current contract ran out with my old provider. Up to date I have received one letter welcoming me to plusnet. The webpage says my order is being processed. I have spent hours with music playing in my ear trying to get a reply on the phone, replies on twitter referred me back to the website, or Will was going to phone or email me .NONE OF WHICH HAVE HAPPENED. On Friday I spoke to someone in sales again and was sent back to music in my ear.  I am now at the point where my old provider contract is due for renewal so will end up with a higher penalty clause to pay if you do not act within the next 3 days. I AM APPALLED AT THE SERVICE I HAVE RECIEVED SO FAR AND THE LACK OF COMMUNICATION FROM YOU. If a response is not forthcoming I feel I will have to think again about taking a plusnet service.

1 REPLY 1
LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 87
Fixes: 31
Registered: ‎06-08-2018

Re: N0 response

Hi Elaine,

 

Thanks for getting in touch, I appreciate your query and apologise for the delay to your provisioning and also for the problems you have had getting through to us..

 

I called you today and have outlined our discussion and my action here.

 

I will monitor your order and correspond regularly as advised, if you have any queries about this please do not hesitate to come back to me.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team