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My switch to fibre

Koloth
Hooked
Posts: 8
Thanks: 1
Registered: ‎05-04-2017

My switch to fibre

Hello,

Yesterday I put an order in to upgrade from standard broadband to fibre.
Any idea when it will be active?

Also I have a new plusnet one router coming in.  Must this only be setup after my fibre has been activated or can it be set up before and work on the existing standard broadband connection?

Thank you.

3 REPLIES 3
bmc
Hero
Posts: 3,347
Thanks: 1,100
Fixes: 51
Registered: ‎28-02-2017

Re: My switch to fibre

Keep an eye on "View my Questions" on your PlusNet Members page for information on your order.

 

The router is usually only sent out a couple of days before your change date. However, once received it can be used on your existing connection.

 

Brian

Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: My switch to fibre

Moderator's note by Dick (Strat): Topic moved to My Order for better visibility.

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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: My switch to fibre

@Koloth Hi there.

Your fibre upgrade is due to complete on the 20th and you should receive the router before then.

As mentioned above you can use the new router we send out on standard broadband as well as fibre broadband.

Once the engineer carries out the work it will automatically swap over.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team