My service has be disconnected too early
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My service has be disconnected too early
21-11-2019 8:20 AM
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After speak to plusnet, they didn’t seem to know what was going on, and was told they would need to investigate further.
I got a message last night saying my line had been incorrectly ceased and will now have to wait 48 hours for a further update.
We have now been left without broadband, what can I do now?
Nightmare!!’
Re: My service has be disconnected too early
21-11-2019 10:11 AM
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Re: My service has be disconnected too early
21-11-2019 10:16 AM
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@Lb2 wrote:
We have now been left without broadband, what can I do now?
Nightmare!!’
Go for a walk? Talk to each other? Read a book? There are lots of options.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: My service has be disconnected too early
21-11-2019 3:46 PM
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Hi @Lb2,
Thanks for getting in touch.
I'm sorry to hear that, I can confirm our suppliers have asked us to review this after 22/11/19 so we shall be doing so then.
In the meantime, if you need any further assistance, please let us know.
Thanks - LF
Re: My service has be disconnected too early
22-11-2019 4:51 PM
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Re: My service has be disconnected too early
22-11-2019 8:59 PM
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Hi @Lb2
I'm really sorry but as LF advised, we were informed to check back after the 22nd not on the 22nd. We wouldn't be able to provide an update for you at this moment in time.
We're sorry for any inconvenience caused.
Kind Regards
Re: My service has be disconnected too early
23-11-2019 8:59 AM
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Re: My service has be disconnected too early
23-11-2019 5:21 PM
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Thanks for getting back to us @Lb2
We've chased this up for you and updated the open ticket on your account.
Apologies for any inconvenience caused
Re: My service has be disconnected too early
23-11-2019 6:25 PM
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Don’t think plusnet have any intention of reconnecting me, just keep sticking another 3 day ticket on it and stringing me along.
Funny how plusnet can disconnect me immediately after switching when the move date is 02/12, but then have such a difficulty in reconnecting me, especially when it is their own parent company BT that is handling this.
I have no faith I will be reconnected before the 02/12 and plusnet are just sitting it out.
The whole reason I’m switching in the first place is because the broadband service is appalling, it keeps dropping and is painfully slow.
No mention of a refund or compensation.
Re: My service has be disconnected too early
24-11-2019 9:00 PM
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Thanks for getting back to us @Lb2
Unfortunately, it does appear that our suppliers have ceased the line early but due to the issues mentioned on the ticket, we can't guarantee that your services will come back on before you transfer to your new provider.
We'll obviously refund you for any downtime and in terms of compensation, we'll get that arranged depending on how the situation pans out.
Apologies for any inconvenience caused
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