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My router hasn't arrived

FIXED
markfoster1982
Newbie
Posts: 2
Registered: ‎10-10-2022

My router hasn't arrived

My service is being connected today (10th Oct) but no router arrived in the post so I can't use my internet. I did receive an email a few weeks ago saying it had been dispatched but nothing.

I have seen from the boards that this is quite common.

Can anyone check this for me or resend a router?

3 REPLIES 3
jab1
Legend
Posts: 15,792
Thanks: 4,884
Fixes: 232
Registered: ‎24-02-2012

Re: My router hasn't arrived

@markfoster1982 Is this a totally new connection or a move? What router (if any) do you currently have?

John
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,813
Thanks: 4,843
Fixes: 314
Registered: ‎04-04-2007

Re: My router hasn't arrived

Fix

@markfoster1982 - it was shipped from the warehouse almost two months ago.

I can see you've since been in touch and a replacement is now on its way.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

markfoster1982
Newbie
Posts: 2
Registered: ‎10-10-2022

Re: My router hasn't arrived

Yes managed to get through to someone on the phone who has shipped a new one.

I had to delay my installation until Oct but I've had access to the property for months and not receive the original router or any missed delivery notice.

Hopefully sorted by the end of the week

Thanks for replying.