My router hasn't arrived but it's been activated since September 17th

[#1]

No router

[#2]

@Staceysmith1984 Check in your Member Centre if it has been despatched - if not, call Plusnet.

[#3]

@Staceysmith1984 Hi there, i can see that you've given us a call regarding the router issue. 

Apologies for this inconvenience, my colleague who you spoke to yesterday has submitted the router order for you so you should receive a dispatch notification with a tracking number in the next 24-48 hours. 

All the best