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My order.

stephen67
Newbie
Posts: 2
Registered: 25-03-2009

My order.

My order has now been in progress for over a month , just wondering if any one can let me know why it's taking so long please. Thankyou
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: My order.

Hello there and welcome aboard.

 

I'm really sorry to hear you've not heard about your order since you've signed up.

 

Taking a look into your account, it looks like something went wrong with our automated system and the orders weren't actually placed with our suppliers or any communication sent out to you.

 

I'll place the orders manually now and I'll send you an update via email.

 

Apologies for the inconvenience caused

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: My order.

@stephen67

 

We've hit a bit of a road bump whilst trying to place your order with our suppliers as it doesn't look like we're going to be able to import your phone number.

 

The rangeholder is showing as TalkTalk Business which means that the number started life on their network and appears to be locked to it as the request we've placed to import the number is being automatically rejected by our suppliers systems.

 

I have sent an email over to the Openreach Migration Services to see if there's anything we can do, but we may need to provide you with a new phone number.

 

We'll confirm the situation within 24 hours and we'll give you the option to cancel if you're not happy with the outcome.

 

I've created a ticket on your account to this effect.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: My order.

Me again.

 

Our suppliers have advised us that there is a mismatch of records of your address and telephone on their systems, which is preventing us from porting your phone number to the BT network.

They have sent a request over to a specialist team to further investigation. However, the lead time is up to 55 days.

In the meantime, I believe this may be resolved another way, by the current provider of the line submitting a request to the OpenReach Data Integrity Robot [ORDI].

Could you contact your provider and ask them to confirm your address as it appears on the Openreach database? If you could PM me those details or respond to this ticket we should be able to determine if an ORDI will fix this problem.

 

Alternatively, we could place your order, providing you with a new phone number.

 

Sorry for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team