My order, stuck on checking line for a while
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- My order, stuck on checking line for a while
06-04-2020 2:40 PM
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Hello,
Firstly, I know that the situation is complex with the Covid-19 pandemic and businesses are going to be at full stretch. I ordered my Plusnet broadband back on March 21st and for some time now it has been stuck on 'final checks of your line' and 'preparing to order router'.
Like many I am having to do much of my work from home and, though I can use mobile data, it becomes a more costly expense with each passing day/week.
I would just like some clarity regarding the processing of my order, how much longer it might take for the equipment to arrive and things to be activated.
Many thanks
Fixed! Go to the fix.
Re: My order, stuck on checking line for a while
06-04-2020 3:12 PM
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You could try your number here and see if there's anything about an "open order" in the narrative at the foot of the results.
www.dslchecker.bt.com/adsl/adslchecker.welcome
Brian
Re: My order, stuck on checking line for a while
06-04-2020 5:12 PM - edited 06-04-2020 5:13 PM
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Unfortunately I can't do that as I don't have a phone set up (I do have a BT openreach connection). I'm not sure of the landline number off the top of my head, it was viewable on my Sky account before it closed, and that was the one I supplied plusnet with before the switching process.
I could do with a member of the Plusnet team on here to provide me with more details
Re: My order, stuck on checking line for a while
06-04-2020 5:40 PM
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Use the Address code version, enter only your post code and select your address from the drop down menu.
Brian
Re: My order, stuck on checking line for a while
06-04-2020 5:44 PM
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The address checker isn't working at the moment, I had tried that earlier as well.
I did find my original Sky Talk landline number but that checker doesn't recognise it. I don't know if that number had changed a while back though as my original Sky contract started in April 2018 and I upgraded it during that autumn. As I don't use the landline at all I don't know whether my number was changed from the original one.
Re: My order, stuck on checking line for a while
07-04-2020 9:54 AM
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07-04-2020 1:19 PM
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I am marking this as completed as I've spoken with a member of staff over the phone and issues have been sorted.
Re: My order, stuck on checking line for a while
09-04-2020 12:38 PM
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Hello @capesteve,
We are sorry for the delay in getting back to you and we are happy to hear that the issues are now resolved.
Please get in touch if you need any further queries.
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