My order is stuck
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My order is stuck
24-09-2020 2:44 PM
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I signed up for fibre broadband on the 6th September for activation on the 21st. That date has come and gone and I have heard nothing. I tried calling Customer Services but I am unable to speak to anyone.
Please can someone look into this.
Re: My order is stuck
24-09-2020 5:52 PM
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Re: My order is stuck
26-09-2020 8:19 AM
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Hi
I am in a simaler position , I signed up for Plus Net on 5th September , received two emails and letter welcoming me to Plus Net , spoke to Plus Net around 20th September they have raised a question on my account.
We need contact from Plus Net , an exact date that we will be transferred over - how can we plan if we do not have that ? Besides that it is costing me as I am with Sky and out of Contract.
Come on Plus Net - Please give us all a call and sort this out !
Thank You K
Re: My order is stuck
28-09-2020 11:41 AM
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Reading through similar problems, I have to assume that my problem is because I am switching from John Lewis. Who thought this could be so difficult. Now I am paying two broadband providers! The Plusnet customer service is non-existent.
Re: My order is stuck
03-10-2020 8:19 PM
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Thanks for getting in touch @Seanb1
I'm sorry for the delay with your order. I can see you've escalated this and we've assigned a case handler. They'll be back in touch next week, if you'd want to drop them a message you can go to the open ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=205794791
Thanks for your time on the phone @Hjheath
I'm really sorry for the issues with your order. As discussed I've taken ownership, dropping a reply onto your support ticket Here after our conversation. I'll follow things up with you next week as promised.
Thanks for getting in touch @kenthetailor
I'm sorry for the issues with your order. From looking at your account and reading your post Here I believe this has since been resolved with your services due to transfer to us on the 14/10/20 before midnight.
Let us know if there's anything else you'd need help with.
Re: My order is stuck
05-10-2020 9:47 AM
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I am having the same problem - order 10th Sept , still waiting, no communication, open tickets not responded to, can't get hold of customer service.. and I am also switching from John Lewis. I am running up very large bills with them as out of offer....
How do I progress it please?
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