Hi mine was to go live yesterday also, then I noticed I had no phone or broadband. I didn't even receive a router. My go live date was 15/01/2019. I phoned them up and asked why my services were not running, they said the order was cancelled on 14.01/2019. But failed to let me or my previous provider know. Seemingly they couldn't supply me with fibre broadband. So my previous provider disconnected me so plusnet could take over. Now I'm without phone and broadband. Had to borrow this phone to join this forum. Tried to go with post office for broadband, but they need a live line to sign me up for a 10 day activation, or I have to wait a full month for connection. Previous provider say plusnet owns my number, and plusnet says I was never activated, so they can't activate my line. I can see me going down the legal route. We are determined and proud people with a very strong case for recompense. No bluff.
