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My Order

tomasmcgrath
Newbie
Posts: 4
Registered: 31-10-2016

My Order

Placed my order 12 days ago on 28th October, and noticed in my connection details that you are still currently activating my line even though you state that broadband orders typically take a week to complete. I received a text message telling me my order is due to be activated on 11/11/2016, then another telling me 15/11/2016, and then another telling me 16/11/2016. Moving into the house tomorrow, so is it the 11th, 15th or 16th my broadband will become active?

3 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: My Order

Hi Tomas,

Just to confirm that your order is booked in for 15/11/2016. Apologies for any confusion.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
tomasmcgrath
Newbie
Posts: 4
Registered: 31-10-2016

Re: My Order

Any update on this please?
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: My Order

Hi there,

 

Sorry that the order hasn't completed yet, I've just double checked and it's still showing as due to complete today. This can be anytime throughout the day though.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff