My Order still not setup and active?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- My Order still not setup and active?
My Order still not setup and active?
21-04-2020 4:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I signed up back in may, had a setup setup date for the 6th April, message the night before to say it was cancelled, tho I did not cancel for order.
I am with BT and only have phone line rental with them. Plusnet should be taking over the line rental and adding Fibre Broadband?
I am 75 years old and looking for this technology to communicate with my family as I am in isolation all looking to do online groceries via the broadband.
I contact you support team and they said it was goignt o be the 20th of April now? then got an email saying the 22nd April which tomorrow. but when i log into my account it just says order being processed.
I was promise this would only take 2 weeks to setup from when i contacted you in may.
Cant seem to phone your customer service also online chat just a robot?
So now trying this forum as a contact to try and get this sorted.
Re: My Order still not setup and active?
22-04-2020 6:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Home Phone - Your service is ready to use
Guessing the line rental is active now.
Does that mean the broadband is too?
Thanks in advance
Re: My Order still not setup and active?
22-04-2020 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can someone activate it please and bt engineer said its all ready to be activated by plusnet for fibre broadband
Re: My Order still not setup and active?
22-04-2020 12:02 PM - edited 22-04-2020 12:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- My Order still not setup and active?