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My Fibre broadband order

Melanie
Interested
Posts: 1
Registered: ‎17-04-2019

My Fibre broadband order

I believe i have joined plusnet today, i filled everything out online and paid the amount i was asked to pay which is now pending in my bank, but when i try and sign into my account its not there and i have had no confirmation email and when i went on chat they couldn't find me and said it could take 24 hours.

1 REPLY 1
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: My Fibre broadband order

Hi @Melanie, thanks for getting in touch. I have searched for your account using the username on your forum profile but I'm afraid I am unable to find an account.

Are you able to send me a private message with your full address including postcode so I can search under those details.

 

Thanks,