My Fibre broadband order

[#1]

I believe i have joined plusnet today, i filled everything out online and paid the amount i was asked to pay which is now pending in my bank, but when i try and sign into my account its not there and i have had no confirmation email and when i went on chat they couldn't find me and said it could take 24 hours.

[#2]

Hi @Melanie, thanks for getting in touch. I have searched for your account using the username on your forum profile but I'm afraid I am unable to find an account.

Are you able to send me a private message with your full address including postcode so I can search under those details.

Thanks,