My Fibre Extra Broadband is still not active - broken promises
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My Fibre Extra Broadband is still not active - broken promises
25-07-2019 7:03 PM
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Hi Plusnet,
Modify Order: 4-805695801610
Applied to switch over to your Fibre Extra contract at the beginning of this month, was initially promised 11th July switch over which was missed, I was then told there was a technical error and my switch over wasn't recorded properly so new date was 25th July (today). Rang your customer service today for an update as no sign of action and again they said new date is now 1st August. What's going on please? This is not your usual customer service I've experienced in the past, I'll await your response.
Many thanks
Re: My Fibre Extra Broadband is still not active - broken promises
25-07-2019 7:19 PM
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Thanks for getting in touch @leew
Unfortunately, when you upgraded online a system error meant your order wasn't placed until the 18th.
When this order was placed the original date we requested was the 25th however this has been pushed back to the 31st due to engineer availability in your area.
Apologies for any inconvenience caused
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