cancel
Showing results for 
Search instead for 
Did you mean: 

Moving into new home - Home Phone - Order cancelled

nmcgann
Newbie
Posts: 2
Registered: ‎08-11-2022

Moving into new home - Home Phone - Order cancelled

I have just bought a house and signed up for Broadband and home phone (ticking the option to take over the old number - previous occupant was with BT, but has moved out of area so wouldn't be taking their number with them). I received acknowledgement of order and have an activation date of 30/11/22.

 

Today I got an email saying "Home Phone - Order cancelled". I certainly didn't cancel it so what is going on?

 

4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 14,707
Thanks: 5,496
Fixes: 393
Registered: ‎30-07-2007

Re: Moving into new home - Home Phone - Order cancelled

If the previous occupant has cancelled their BT service ( which is likely ) then there will be a cease on the line. Until that completes then any other ISP trying to place an order will get it cancelled

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

nmcgann
Newbie
Posts: 2
Registered: ‎08-11-2022

Re: Moving into new home - Home Phone - Order cancelled

Do Plusnet keep trying automatically?

MisterW
Superuser
Superuser
Posts: 14,707
Thanks: 5,496
Fixes: 393
Registered: ‎30-07-2007

Re: Moving into new home - Home Phone - Order cancelled

Provisioning will be notified of the cancellation and should resubmit the rider but if I were you I'd call customer services just to check exactly what caused the cancellation.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MisterW
Superuser
Superuser
Posts: 14,707
Thanks: 5,496
Fixes: 393
Registered: ‎30-07-2007

Re: Moving into new home - Home Phone - Order cancelled

You could also login to the member centre and see if there is more information on any closed tickets https://www.plus.net/member-centre/login?p=search&view_by=30days

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.