Welcome to the community forums @Holyheader1a
She did this, only to be told by text message to her mobile that such a code does not exist unless you have Broadband with BT.
Unless something has changed over the past 12 months, that doesn't sound accurate. I've seen a couple of different house move orders where customers have provided the order matching reference (Or SIM Code) from the phone provider, in order to allow us to place a simultaneous broadband order.
What I want to know is do I have to have this code? All I want is the same arrangement as I have now ie Phone account in my wife's name, broadband only in mine.
While you don't need the code, it's usually recommended to try and avoid broadband downtime during the move.
If you proceed without a SIM code, we'd have to wait for the phone line to be installed/activated before we could place your broadband order against the line.
I hope this clears things up.
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